IT Operations & Transformation Leader · Entrepreneur
I lead technology operations for 2,000+ employees across 46 branches at Boubyan Bank, drive the bank's AI transformation on the IT side, and run a marketing and creative agency that has helped 100+ businesses grow.
I run IT as a service to the business: measured by how fast people get back to work, how satisfied they are, and how much demand we remove before it reaches the desk.
End-to-end ownership of technical support and service desk for Boubyan Bank and its group.
Own the full IT side of the AI program, across operations and infrastructure, and teach colleagues to use it.
Grew from administrator to manager through five roles, and now develop the next generation.
13+ years running an agency taught me to think in customers, brands and revenue. I bring that to every IT decision.
Reduced the number of support tickets and calls across the bank by 55%, so employees lose less time to IT problems and the team can focus on higher-value work.
Moved the bank to the cloud, owning the operations and infrastructure side of the migration.
Delivered virtual desktops to every employee, giving the bank a secure, centrally managed workplace.
As IT ambassador for the AI transformation, I own the infrastructure and operations side and train staff through the AI Academy.
Our solution took 3rd place in Motawerkw, the Central Bank of Kuwait's innovation program, in 2026.
For more than 13 years I have run Perfection Team, a marketing and creative agency. We have helped 100+ companies build their brands, reach customers and grow.
The agency is why I approach technology as a business tool. I know what it takes to win a customer, launch a product and make a budget pay back.
Lead a 24-person team serving 2,000+ employees, 46 branches and 6 subsidiaries at 92%+ satisfaction. IT ambassador for the AI transformation.
Best Employee and Best Lean Project Award (bank-wide), 2021.
Data Center Disaster Recovery Committee and SharePoint Infrastructure Team.
Kuwait University · May 2016